Helicopter Service Company has launched technical support service TeMPO

Helicopter Service Company has launched technical support service TeMPO. In compliance with world’s best practice in aviation industry this service will provide operators with online technical support available 24/7, which will improve the speed of technical applications processing and reduce feedback time. The service provides a traceable requests status, history of requests and feedback, bilingual web interface and reply format, predictable reply time and technical documentation clarification.

The first step is already available for the worldwide civil operators of Ka-32 family and Ansat helicopters as well as for related MROs and maintenance providers. The following request types are available after registration procedure: 

  • Technical request (troubleshooting recommendations, NTO, TechPubs clarification, interchangeability conditions confirmation);
  • Request of structure repair technology;
  • Request for TechPubs revisioninig.

The following request priority can be selected*:

  • «AOG» - the response time target is 3 calendar days;
  • «Critical» - the response time target is 7 calendar days;
  • «Routine» - the answer is not urgent, response time target is 30 calendar days.

To obtain access to technical support service, please submit your request at tempo@hsc-copter.com.  For more information please call +7 (916) 500 68 02 or email tempo@hsc-copter.com

 

* - depending on request type and confirmation policy.

HSC news

HSC will participate in HeliRussia 2019

16-18 May, 2019 HSC will participate in International Exhibition Helicopter Industry «HeliRussia 2019».

Special prices on spare parts

Special price on spare parts until the end of February` 2019.

Russian Helicopters news

Russian Helicopters participate in SITDEF-2019
Maintenance center for Ansat helicopters to open in Mexico in 2020
Russian Helicopters will participate in the FAMEX 2019 exhibition